Heidelberg is now equipping all its CTP systems, both the Suprasetter and Prosetter families, with all internet-based Remote Service functions. Since the end of 2006, when the company first began equipping the Suprasetter A series with Remote Service functions, 20 per cent of all systems worldwide have been connected and this trend is growing rapidly.
The service is available to Heidelberg CTP cusomers in Australia, and for printers who have CP2000 control console equipped presses. Companies wanting the internet service have to allow Heidelberg to set up a modem link in their CTP / CP2000.
Bernhard Steinel, senior vice president Service at Heidelberg says, "Customer demand for intelligent, online-based services is growing all the time, which is not surprising given the clear benefits this Heidelberg solution offers as an overarching technology. While rapid reaction times help boost machine availability, the drop in service callouts drives down costs."
Heidelberg has been offering its customers internet-based Remote Services since 2004. Users can link their production systems via the internet to their local Heidelberg service team, which can diagnose any problems online, resolve many issues directly, or prepare appropriate solutions. Service representatives can also provide users with guidance and assistance via the internet.
The launch of the Suprasetter A52/A74 in 2006 made the latest generation of Remote Services a key component of the Heidelberg portfolio for customers working with CTP. As a result, almost all Heidelberg prepress, press and postpress products are now equipped with this technology. "This makes Heidelberg the only supplier that offers its customers the far-ranging benefits of an Internet-based remote service solution across the entire value-added chain," comments Steinel.
The security of the internet-based Heidelberg Remote Service linkup has been certified repeatedly by the independent company TUViT GmbH, most recently in May 2007.
Heidelberg has grouped its service offering under the name systemservice. In order to help its customers to ensure stable, high-quality and highly efficient production, Heidelberg provides a comprehensive range of services spanning the entire value-added chain of print shops. The main objective is to increase profitability for the customer. The systemservice portfolio comprises comprehensive services ranging from technical support and various maintenance models to service parts and logistics. Offerings also include consulting services for optimizing production and commercial processes and sales financing. Heidelberg's systemservice is rendered by qualified and experienced service experts using the very latest technology, tools and e-services.
