As part of a global program, manroland Australia is offering a two-year service and maintenance package for printers installing its Roland 700 Evolution press.
The ProServ 360° Performance (ProServ) is an integrated, 24-month partnership program. It includes extended service for the first two years of operation, with two full inspections of motors, main drive, pumps, blowers, dryer and spray-powder components.
Dennis Wickham, managing director, manroland, says, “When you purchase an Evolution press, it will automatically come with the agreement in place.
“The ProServ 360° guarantees the cost of service and cost of the majority of parts for the second year of the press. It is not a warranty as such, but a second year service agreement covering parts and labour.
“The idea of the package is to continue the reliability past year one, and so that the customers see the benefit of a service plan.”
The company says ProServ 360° incorporates remote diagnostics for greater efficiency in troubleshooting, proactive Smart services and an inbuilt maintenance manager to relieve operators of routine maintenance tasks.
“The 24/7 TeleSupport Centre (TSC) provides six routine remote check-ups, free fault diagnosis and report creation with analysis of errors documented in detailed overview.
“Five productivity analysis modules deliver monitoring and analysis of press productivity with overall equipment effectiveness OEE and KPI reports and performance benchmarks, if desired,” says manroland.
Vincent Tillemans, head, Aftermarket, manroland Sheetfed, says, “Efficiency and future proofing are at the heart of ProServ 360° which adds maximum value to a customers’ offering to provide press owners with maximum press performance, defined cost of ownership and a faster return on investment.”